Privacy Policy

Introduction

Harmonic (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our studio management software and services (collectively, “the Service”).

This Privacy Policy complies with the California Consumer Privacy Act (CCPA) and other applicable privacy laws. By using the Service, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, postal address, IP address, account credentials
• Commercial Information: Payment information, billing records, subscription details, purchase history
• Professional Information: Business name, role, studio information
• Student Information: Names, dates of birth, emergency contacts, medical information (as provided by you)
• Internet Activity: Browsing history, search history, interaction with the Service
• Geolocation Data: General location based on IP address

Information You Provide

We collect information you voluntarily provide when you:

• Register for an account
• Complete forms or surveys
• Upload student or studio data
• Contact customer support
• Subscribe to our services
• Communicate with us via email or other channels

Automatically Collected Information

When you access the Service, we automatically collect:

• Device information (browser type, operating system)
• Log data (access times, pages viewed, referring URL)
• Cookies and similar tracking technologies
• Usage patterns and feature interactions

How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Communicate with you about your account and the Service
• Send administrative information and updates
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Enforce our Terms of Service

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors and service providers who perform services on our behalf, such as:

• Payment processors (e.g., Stripe)
• Cloud hosting providers
• Email and communication services
• Analytics providers
• Customer support tools

These providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from selling your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we need to retain certain information for:

• Legal compliance (e.g., tax records)
• Fraud prevention
• Dispute resolution
• Enforcement of our agreements

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Delete: Request deletion of your personal information (subject to certain exceptions)
• Opt-out: Opt-out of the sale of personal information (note: we do not sell personal information)
• Non-discrimination: Exercise your privacy rights without receiving discriminatory treatment

Other Rights

• Access your personal information
• Correct inaccurate or incomplete information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

Exercising Your Rights

To exercise your privacy rights, please contact us at: privacy@harmonic.studio. We will respond to your request within the timeframe required by applicable law (typically 45 days for CCPA requests).

We may need to verify your identity before processing your request. This may require you to provide additional information to confirm your identity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

Children's Privacy

The Service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For studios that use our Service to manage student information, we rely on the studio to obtain appropriate parental consent before providing us with any minor's personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Service and updating the effective date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: